Doctor Patient chat

Runny, itchy noses and eyes are no fun for kids or parents. Find out if your child's symptoms may be due to allergies and what you can do to manage them.

Talking to your doctor or pharmacist about your child’s allergies doesn't need to be overwhelming.

Ask a Doctor is a great place to start.

Runny, itchy noses and eyes are no fun for kids or parents. Find out if your child's symptoms may be due to allergies and what you can do to manage them.

Talking to your doctor or pharmacist about your child’s allergies doesn't need to be overwhelming.

Ask a Doctor is a great place to start.

ABOUT ASK A DOCTOR

Free

Available 9am-5pm AET

Private and personalised

Real, Australian-qualified GPs

Instant (less than 2-minute wait)*

When and where you want

No appointment needed

Instant (less than 2-minute wait)*

When and where you want

No appointment needed

HOW IT WORKS

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From your smartphone or computer, click the Ask a Doctor bubble at the bottom right-hand corner of your screen to open the chat window

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Sign up or log in using your email address and verification code

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Select the Doctor you want to chat with

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Start your text chat!

You can also upload documents and images as needed

Your home should be a fun, safe space for your little ones to play and grow. But for children with allergies it can also be the source of allergy symptoms like sneezing, runny nose and itchy, watery eyes. Indoor and outdoor allergies can happen any time of the year and can be triggered by pets, dust, mould or pollen amongst others.

We know its not always easy to get to the doctor, especially between kids school, daycare, and your own work and personal commitments. Ask a Doctor is an easily accessible service that aims to save you time and money. You can instantly start chatting with an Australian-qualified GP for free, to learn all about children's allergies and how to manage them.

WHAT TOPICS CAN I DISCUSS WITH THE DOCTOR?

allergy treatment

Finding the right allergy treatment for my child

Coughing

Managing day-to-day with allergies

soar eyes

Understanding seasonal and year-round allergies

calendar

Identifying your child's allergy triggers

family allergy

Is it an allergy or a cold? How do I tell the difference?

sneezing

Support and management plan for my child's allergies

checkup

Lifestyle changes to minimise allergy triggers

smelling flower

Safety of allergy treatments

Doctor

How long can allergy treatments be used?

kid with mask

How can allergies affect my child's behaviour and school performance?

Cat

Changes in allergy symptoms severity or duration

mother daughter

Any other questions releated to allergies and allergy management

FREQUENTLY ASKED QUESTIONS

    The general practitioners behind Ask a Doctor are available between the hours of 9am and 5pm AET, Monday to Friday. Outside of these hours, they will appear offline. You can still message the doctor and they will receive your message the next business day. Just remember to log back in using the same email address, and check for their reply.

    This service is intended to provide reliable medical information but should not replace a face-to-face consultation. The doctor may recommend over-the-counter medicines at their discretion but cannot issue e-scripts for prescription medication.

    Unfortunately, phone and video call are not currently available. If the doctor cannot help you via the chat, they will recommend that you book an in-person appointment with your local GP.

    It’s possible that the doctor won’t be able to assist you properly via the chat, especially if they think you need tests or medicines which can’t be provided online. In this case, they will recommend that you book an in-person appointment with your local GP. In case of a medical emergency, you will need to visit the nearest hospital or call 000.

    Ask a Doctor is brought to you free of charge by Claratyne.

    Yes, you can view your chat and medical history if you log in using the same email address.

    For any enquiries related to Claratyne product information or your experience with a Claratyne product, please contact Bayer Medical Information on 1800 008 757 or email medinfo.anz@bayer.com

    Please contact support@meetingdoctors.com for any enquiries related to Ask a Doctor.

    Ask a Doctor is brought to you by Claratyne from Bayer Australia Ltd., and operated by an independent third party called MeetingDoctors.

    The General Practitioners behind Ask a Doctor have freedom of practice, and are not obligated to recommend any treatments or products.

    This is a text chat service, and as a result the doctors are unable to provide prescriptions.

    Your information will not be disclosed to Bayer Australia Ltd., unless required by law, or for adverse event or product complaint reporting. On registration, you have the option to consent to your contact details being shared with Bayer Australia Ltd. for the purposes of receiving information on marketing and promotions.

    The Ask a Doctor service is not intended to replace a face-to-face medical consultation. If your question or concern requires an in-person consultation, the Doctor will provide you with a summary report of your conversation and ask you to see your local GP.